QUEE

PRIVACY POLICY

This Privacy Policy explains how QUEE collects, uses, discloses, and safeguards your information when you use our web application located at QUEE.COM.

Please read this policy carefully. If you do not agree with its terms, please do not access or use the Service.

1. Information We Collect

We collect information about you in three ways: information you provide directly, information collected automatically, and information from third parties.

A. Information You Provide Directly

  • Account Credentials: Name, email address, username, and password created when you register.
  • Profile Data: Optional information you choose to add, such as a profile picture, job title, or company name.
  • Billing and Payment Details: Credit card numbers, billing addresses, and transaction histories processed securely via our third-party payment gateways.
  • Support Interactions: Information you submit when contacting customer service, reporting bugs, or requesting assistance.

B. Information Collected Automatically

  • Log and Usage Data: IP addresses, browser type, operating system, page views, time spent on pages, and clickstream data.
  • Device Information: Device type, unique device identifiers, and hardware model.
  • Cookies and Tracking: We use essential cookies to keep you logged in, and performance cookies to track how you interact with the interface.

2. How We Use Your Data

We process your personal information based on legitimate business interests, performance of a contract with you, or compliance with legal obligations. We use your data to:

  • Provide, operate, maintain, and secure the web application.
  • Process financial transactions and manage your subscription.
  • Send technical notices, software updates, and security alerts.
  • Respond to customer support tickets and user feedback.
  • Analyze user behavior trends to fix bugs and design new features.

3. Sharing Your Information

We do not sell your personal data. We only share your data with trusted third-party service providers necessary to run our application:

  • Cloud Infrastructure: Data hosting and storage services (e.g., Amazon Web Services / Google Cloud).
  • Payment Processing: Secure payment handling (e.g., Stripe / PayPal). We never store your raw credit card numbers on our servers.
  • Analytics Providers: Application performance tracking and user metrics (e.g., Google Analytics / PostHog).
  • Communication Tools: Email delivery platforms used to send transactional messages (e.g., SendGrid / Resend).

4. Data Retention and Security

  • Retention: We retain your personal data only as long as your account remains active or as needed to provide you with the Service.
  • Deletion: If you request account deletion, we permanently wipe or anonymize your data within 30 days, except where legally required to retain it (such as tax invoices).
  • Security: We protect your data using industry-standard technical measures, including HTTPS encryption in transit, salted password hashing, and restricted database access control.

5. Your Rights and Choices

Depending on your geographical location (such as the EU under GDPR or California under CCPA), you hold specific statutory rights regarding your personal data:

  • Access & Portability: You can request a digital copy of all personal data we hold about you.
  • Correction: You can update inaccurate profile or account information inside your user settings panel at any time.
  • Deletion ("Right to be Forgotten"): You can request that we permanently delete your account and associated personal data.
  • Opt-Out: You can opt-out of marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional communication.

6. Contact Us

If you have questions, comments, or data requests regarding this Privacy Policy, please contact our data privacy coordinator at:

Email: privacy@quee.com

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